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Returns on items eligible for returns are accepted within 14 days of receipt.


Email with the following information:
  1. Order Number
  2. Item(s) you wish to return
  3. Reason(s) for return request
Customer Care will respond with an RA number, and instructions on how to get the item back to Goodee
Upon receipt of the item at our warehouse, Customer Care will confirm the receipt, and that the refund has been done (provided the item comes back in good condition)

Please note that we reserve the right to refuse any returns without a valid RA number or for item(s) no longer in their original packaging.  Items must be returned unopened, unused, with tags, and in their original packaging.

All shipping charges incurred are non-refundable.

We recommend that you use a traceable method of shipping so you can track return delivery, when returning item(s) with your own label. Returning item(s) with your own label and shipping method is at your own risk. Goodee will not be responsible for lost or damaged item(s).

Refund will be applied on original form of payment within 14 days of receipt of item(s) to our warehouse.