A note from Goodee about Covid-19
Dear Goodee community,
We hope you and your loved ones are keeping healthy, safe, and connected. As COVID-19 continues to impact communities across the globe, we greatly appreciate the support you’re showing us, our brand partners, and all the artisans we work with.
More than ever, we believe that home should be a place of nurture and a source of serenity. This is why we’re staying right here for you, hoping to inspire you with stories of changemakers who defy the odds and beautiful designs that impact the world positively.
Below we've answered some of your most frequent questions and will be updating these as the situation evolves. Thank you for your patience while we take care of your orders.
Stay safe and well.
The Goodee Team
Are you still delivering?
We are currently still able to fulfill orders and taking every precaution to ensure they are processed in a safe and timely manner. However, please bear with us if the deliveries take a little longer than usual.
How are you looking after your team?
Until further notice, our office-based team is working remotely. We are working closely with our warehouse teams to make sure all fulfillment workers are safe and well cared for. Of course, we continue to monitor the situation daily to adjust our arrangements in the best interest of our teams, customers, and communities.
I want to return an item, what do I do?
We are temporarily extending our return policy to 30 days so you have more time to send the item back. To initiate a return, please contact us at email@example.com with your order number, item(s) you wish to return, and reason(s) for return request.
How are you looking after your brand partners?
Goodee was founded with the mission to co-create a better world. We built a platform centered around talented artisans making beautiful things and consumers looking to make a difference with their purchases. Today more than ever, we’re mindful of the need to support our brand partners and makers around the globe and help the most vulnerable communities through these challenging times.
How can I get in touch?
If you can’t find your answer in our FAQ, you can always contact us at firstname.lastname@example.org. We'll be happy to help.