FAQ

You will receive an email confirmation with a tracking number once your order is shipped. Use this tracking number to monitor your delivery. Note that Goodee Inc. is not responsible for stolen or unretrieved packages if the tracking status shows "delivered."

Order preparation begins promptly after you place your order, so changes or cancellations—including address modifications—cannot be guaranteed. To explore the possibilities, please contact us at care@goodeeworld.com as soon as possible.

Goodee currently ships to USA & Canada. We do not ship to PO Boxes, APO/FPO addresses, or US Territories.

We accept Visa, MasterCard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay.

With the exception of a few items, all products are shipped directly from our warehouse located in Upstate, New York.

We currently do not offer gift wrapping. We do however have the option of including a personalized gift note in your order. Please note that this option appears in your basket prior to the checkout.

For questions about specific products or makers, please contact us at care@goodeeworld.com. We are happy to provide additional information and assist with any inquiries.

The promo code you received can be used on your first order only. It cannot be combined with other offers, promotions, or already marked-down merchandise. Please note that the code has no cash value and cannot be applied to previous purchases or gift cards.

If you have further questions or need assistance, please contact us at care@goodeeworld.com.

If your one-time 10% discount code isn't working at checkout, it might be due to one of the following reasons:

Not your first order: The one-time discount is only valid for first-time purchases.
Sale items: The code doesn't apply to items already on sale.
Another discount applied: Only one discount code can be used per order, so the 10% code won't work if you've already used another code.

If none of these apply, feel free to contact us for assistance at care@goodeeworld.com.

We deliver to the USA and Canada only. All orders are shipped DDP (Delivery Duty Paid), so no additional duty fees apply.

No, Goodee does not ship to PO Boxes, APO/FPO addresses, or US Territories.

Yes, orders shipping to Hawaii and Alaska are exempt from free shipping promotions. Air shipping rates apply, but orders will be shipped via Standard Ground.

We will consolidate all of your items into one shipment. In some cases your order may arrive in multiple shipments (i.e. in the case of items with lead times or on backorder).

Standard Ground Shipping: Arrives in 2-10 business days (add 5 days for Canada).
Air Delivery Shipping: Arrives next day to 3 business days. Note: Some items are not eligible for Air Delivery.

Tracking numbers for orders shipping to Canada might show a slight delay in package movement. This is normal, and you will receive an update within the next few days after your dispatch notification. If you have further questions or need assistance, please contact us at care@goodeeworld.com.

If your package shows as delivered but you have not received it, please first check with your neighbors and other household members. Sometimes packages can be mistakenly delivered to a nearby address. If you still cannot locate the package, please contact the carrier directly with your tracking number for further assistance. If you have further questions or need assistance, please contact us at care@goodeeworld.com.

Goodee Inc. is not responsible for packages that are lost or stolen once they are marked as delivered by the carrier. We advise you to monitor your shipment closely using the tracking number provided.

While Goodee Inc. cannot take responsibility for packages marked as delivered, we are here to help you navigate the process. Contact us at care@goodeeworld.com if you need guidance on how to proceed with the carrier or for additional support.

To minimize the risk of lost or stolen packages, ensure that your shipping address is accurate, you closely monitor your shipment using the tracking number provided, and someone is available to receive the delivery.

If you have any further questions or need assistance, please contact us at care@goodeeworld.com

You can return eligible items within 30 days of receiving an order, with the exception of furniture and rugs. Furniture and rugs are eligible for return within 14 days of receipt. Items that are customized or special ordered are not eligible for return.

Contact us at care@goodeeworld.com with your order number, item(s) to return, and reason for return. You will receive a Return Authorization (RA) number and return instructions.

Return shipping costs are the responsibility of the customer, except for damaged or incorrect items. We recommend using a traceable shipping method for returns.

Refunds will be processed to your original form of payment within 14 days of receipt of the returned items. Please note that shipping charges are non-refundable.

No, we do not offer exchanges. To receive a different product, please return the original item and place a new order.

Yes, we do! Our store is in Montreal:

Goodee Inc.
4820 Sherbrooke Street West
Westmount, Quebec
H3Z 1G8

Store Hours:
Monday to Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: 12:00 PM - 5:00 PM

You can return eligible items within 14 days of purchase for a refund, exchange, or store credit in the form of a gift card. Items must be unopened, unused, unworn, unwashed, and in their original packaging with tags attached. (Customized or special-order items purchased in-store as well as final sale products are not eligible for return)

No, we do not provide price adjustments on previously purchased merchandise.

No, online purchases cannot be returned in-store, and in-store purchases cannot be processed through the online return process. To initiate a return for an online order, please contact us at care@goodeeworld.com, and we'll be happy to assist you further.

No, gift cards bought online cannot be redeemed in-store, and those purchased in-store cannot be redeemed online.

You can purchase a Goodee gift card directly from our website. Simply select the gift card option, choose the amount, and proceed to checkout.

No, you cannot apply a promo or discount code to a gift card.

Gift cards are available in various denominations. The available amounts will be listed on our website at the time of purchase.

Gift cards are delivered digitally via email. You will receive an email containing the gift card code and instructions. Additionally, you have the option to send the gift card directly to the recipient of your choice digitally.

Please contact our customer service team at care@goodeeworld.com to assist you further.

Goodee gift cards do not have an expiration date. They can be used at any time, provided the balance is available.

If you don't use the full amount of your gift card in one transaction, the remaining balance will be saved on the card and can be applied to future purchases.

Yes, gift cards can be refunded to the original payment method. Additionally, if your gift card has been used and you return a purchase, the refunded amount can be credited back to the gift card balance. If you have any further questions or need assistance, please contact our customer service team at care@goodeeworld.com.

Yes, our Trade Program is exclusively available to architects, interior designers, developers and other design professionals. For more information & to register, please follow this link.

Please contact trade@goodeeworld.com or register for more information, https://www.goodeeworld.com/pages/trade-program

Once your registration is approved, you will receive a discount code for use at checkout. Alternatively, our Trade Team is available to assist with sourcing for your projects.

Yes we do, please contact trade@goodeeworld.com for more information.

Our Trade Program provides an extensive selection of furniture, lighting, and rugs beyond what's available on our website. For more details, please reach out to trade@goodeeworld.com.

No, the discount is not stacked with other promotions.

Yes, please send all paperwork to trade@goodeeworld.com.

While the products we select are made from a variety of materials, we prioritize sourcing products made from natural materials, recycled materials, or with other sustainable characteristics. We continuously ensure that our materials are sourced responsibly to minimize harmful environmental and social impact. Read more about our materials here.

As part of our sustainability efforts, we actively engage in reusing packaging whenever feasible, whether from our maker partners or from previous shipments. When this option isn't available, we turn to our own thoughtfully sourced packaging solutions, carefully chosen to minimize our environmental footprint. To learn about the specifics of our packaging materials, read more here.

We minimize our carbon footprint by using several energy-efficient practices in our operations and in our day-to-day activities. We continuously strive to optimize our supply chain to reduce transportation emissions, we prioritize ocean shipments over air shipments whenever possible, we offset the carbon emissions from every customer shipment, and we partner with carbon offset programs every year to offset the remainder of our unavoidable emissions. Our team continuously sets goals as it relates to these areas and our impact manager ensures accountability and monitors progress. To learn more about our carbon offsetting efforts you can read this article.

Yes, all of our customer orders are shipped with carbon-neutral shipping. By partnering with logistics companies that offset their emissions, we ensure that our shipping processes are as environmentally friendly as possible.

Before we work with any maker, we have them complete a comprehensive assessment questionnaire to thoroughly evaluate their business practices. We work closely with every one of them to ensure that all materials are ethically sourced, that fair labor practices are adhered to, and that their ethics align with ours. This includes verifying that raw materials are obtained in a manner that respects both the environment and the rights of workers, that the maker follows all regulations as it relates to fair wages, safe working conditions, no child or forced labor, and evaluating what supplemental initiatives these makers take to empower and uplift their workers.

Yes, we support various social causes and initiatives. We are officially signed onto lobbying for the implementation of the 21st Century Business act.

The products we select are crafted with sustainability and ethics in mind. Unlike conventional home decor items, we prioritize working with makers that champion eco-friendly materials, ethical labor practices, and social impact, on top of designing quality products intended to last a lifetime.

Our products reflect a commitment to sustainability, ethical sourcing, and high-quality craftsmanship.

Here's why some items may come at a higher price:

• Sustainable Materials: We prioritize eco-friendly materials that are gentler on the planet. While these materials may be more expensive than conventional options, their lower environmental impact aligns with our commitment to sustainability.
• Fair Wages: We partner with makers that ensure all workers receive fair wages and work in safe conditions. This ethical practice might increase costs, but it supports the livelihoods and well-being of the artisans who create our products.
• Artisanal Craftsmanship: Many of our products are handcrafted by skilled artisans. The time, effort, and expertise they invest in crafting these unique items contribute to their value and distinctiveness.
• Global Access: We carefully curate unique products from talented artisans around the world, making them available in one convenient marketplace for our North American clients. This global reach not only involves additional costs for duties, shipping, and logistics but also offers the luxury of discovering and owning exceptional pieces from diverse cultures and traditions without the need to travel. By bringing these treasures to your doorstep, we provide you with access to a world of craftsmanship and creativity, all in one place.
• Quality and Longevity: Our high-quality products are designed to last, reducing the need for frequent replacements. This long-term investment not only saves you money over time but also helps minimize waste.

Our commitment to sustainability is reflected in our rigorous partner assessment process, transparent supply chain, and ongoing efforts to improve our environmental and social impact. We publish a yearly impact report to keep our customers informed about our progress. You can read the full report here.

Goodee's Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

Goodee exists to build a better world through meaningful commerce — a mission that is deeply aligned with the principles of justice, equity, diversity, and inclusion (JEDI). We believe that to serve our community, operate ethically, and contribute to a more regenerative economy, these principles must guide how we work, who we partner with, and how we show up in the world.

Founded with a commitment to social impact and conscious design, Goodee recognizes that traditional systems of commerce have too often excluded, exploited, or undervalued marginalized voices — particularly BIPOC, Indigenous, and historically underserved communities. Our work aims to challenge and reimagine those systems.

Justice at Goodee means ensuring that dignity, fair treatment, and opportunity are built into every layer of our operations — from the makers in our marketplace to the people on our team. We seek transparency and fairness across our supply chain, and we advocate for equitable access to the global market for artisans, designers, and social enterprises.

Equity means more than access — it means acknowledging systemic barriers and actively working to remove them. We are committed to policies and practices that promote equity in hiring, compensation, leadership, and supplier relationships. We aim to reflect a range of experiences, perspectives, and identities across our team and curated platform.

Diversity is a strength we celebrate. Our partners represent a wide spectrum of cultures, regions, and lived experiences. We seek out and uplift creators whose work reflects the richness of the global community — including women-led brands, Indigenous makers, and BIPOC-owned businesses.

Inclusion is at the heart of how we build relationships — within our team, with our customers, and through our storytelling. We strive to create a culture of belonging where all individuals feel respected, represented, and heard. We also work to ensure that our digital and physical platforms are accessible, welcoming, and responsive to a variety of needs.

We value and sustain relationships with communities and organizations that share our vision for an inclusive economy. Through our partnerships and collaborations — including those with refugee makers, Indigenous makers, and 2SLGBTQIA+* creators — we aim to amplify voices that have too often been excluded.

We apply these principles across our operations, our customer experience, and our broader community partnerships — because inclusion must be embedded in how we work, how we serve, and how we show up in the world.

As a B Corp and a mission-driven company, we are committed to ongoing learning, self-reflection, and accountability. We regularly review our practices and policies to ensure they align with our values and contribute to the collective movement toward justice and inclusion.

Goodee is not just a marketplace — it is a platform for change. And we are proud to continue building that platform with care, intention, and community.

* This acronym continues to evolve and is adopted from the Government of Canada website: https://www.canada.ca/en/women-gender-equality/free-to-be-me/2slgbtqi-plus-glossary.html