Goodee

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FAQ

Below are some of the questions we see often and want to make sure you have answers to. If you have any questions you do not see here, please contact us at care@goodeeworld.com

Ordering

  • Goodee currently ships to USA & Canada, but plan to expand our reach globally with more countries being added. 

  • We begin preparing your order shortly after it is placed. This being so, we cannot guarantee that a change or cancellation can be made once your order is confirmed. To find out if a change or cancellation is possible, please contact us at care@goodeeworld.com

  • We accept Visa, MasterCard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay.

  • We currently offer:

    1. Promo code when you subscribe to our newsletter. The code can only be used on your first order. 

    Offer cannot be combined with other offers, promotions or already marked down merchandise. It has no cash value and cannot be applied to previous purchases or gift cards.

  • We currently do not offer gift wrapping. We do however have the option of including a personalized gift note in your order. Please note that this option appears in your basket prior to the checkout.

  • While we have previously had various pop-up stores located throughout the U.S. and Canada, at the moment our products are currently only available online. Subscribe to our newsletter to stay updated on upcoming events, including when a pop-up store is coming to a location near you.

Shipping & Returns

  • Goodee ship to USA & Canada and all rates and timing can be found on our Shipping & Returns Policy page

  • Once we receive goods from our brands, we will package your whole order and send you a shipment email with tracking information.

  • We will consolidate all of your items into one shipment. In some cases your order may arrive in multiple shipments (i.e. in the case of items with lead times or on backorder).

  • With the exception of a few items, all products are shipped directly from our warehouse located in St. Joseph, Missouri. Our warehouse is strategically centrally located in an effort to minimize the carbon footprint of our shipments.

Communication

  • You can join the Goodee community by signing up for our email updates or following us on social media. To do so, click on the links in the footer.

  • To unsubscribe from a Goodee email, you can always click the "unsubscribe" button in the bottom of any email you receive. If you are have any issue, please do not hesitate to contact us at care@goodeeworld.com

Brands & Products

  • We take great pride in carefully choosing our brand partners through a selection process, which includes, but is not limited to the sustainable attributes of their products; the causes the brand supports, such as the preservation of traditional crafts; the way the brand operates and uses natural resources; and the impact they have on the planet. You can find out more about our brands on their dedicated page.

  • Goodee is a B Corp certified company that was founded in May 2018 in Tiohtiá:ke/Montreal, Canada by twin brothers Byron and Dexter Peart. Both founders have a background in design and have always had a desire and willingness to develop unique products that can help consumers shift to better, more sustainable habits. By promoting brands that have a positive impact on the environment as well as the communities in which they are made, Goodee brings their vision to life. Would you like to know more about us? Please visit our About Us page and learn about our B Corp certification journey here.