Shipping & Returns Policy
Shipping and Freight Policy
We currently deliver to USA and Canada only. We do not deliver to PO boxes, APO/FPO or US Territories.
All orders are shipped DDP (delivery duty paid). No orders are subject to duty.
You will receive an email confirmation with order number once your order has been successfully placed. Please make sure your shipping address is correct as we are unable to redirect goods once they are in transit to you. Once your order is prepared for shipping, you will receive a shipping confirmation email with a tracking number.
Please note that in some cases, your order may arrive in multiple shipments (i.e. in the case of items with lead times or on backorder).
SHIPPING RATES - Front Door Parcel Delivery to USA and Canada
|Up to $25.00||$6.00||$32.00|
We are offering Free standard shipping on all orders above $50*
* Tracking information will be provided once your shipment leaves our warehouse.
Please note that delivery charges do not include possible surcharge that may apply to some item(s) and order(s) that are bulky and heavy. You will be contacted by email should any delivery surcharges be applied to your order. A Customer Care representative will contact you by email and provide shipping costs for orders over a $1000 value.
Shipping dates on all orders are estimated, not guaranteed.
We are an environmentally friendly business. We use recycled packing materials.
We are temporarily extending our regular return policy from 14 days to 30 days. You can now return eligible items within 30 days of receiving an order.
To initiate the return process, contact us at firstname.lastname@example.org with your order number, item(s) you wish to return, and reason(s) for return request. A Return Authorization number (RA number) will then be provided to you with return instructions.
Please note that we reserve the right to refuse any returns without a valid RA number or for item(s) no longer in their original packaging. Items must be returned unopened, unused, with tags, and in their original packaging.
Goodee does not offer free shipping on returns unless product arrives damaged or the wrong item(s) is shipped to you. We recommend that you use a traceable method of shipping so you can track return delivery, when returning item(s) with your own label.
All shipping charges are non-refundable.
Refund will be applied on original form of payment within 14 days of receipt of item(s) to our warehouse.
Pricing and Information Disclaimer
Our goal is to provide accuracy in all our prices, delivery rates, and other information. All prices on our website are in US or Canadian dollars and are subject to any applicable taxes according to state, provincial, and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies, or omissions.